Support
We usually reply within one working day.
Email support@sparkroll.app. Tell us your phone model and what you were doing, and attach a screenshot if you can.
Coins
I bought coins but they didn’t arrive
Open the coins screen again with an internet connection; the app checks the purchase with Google Play and adds them. If they still don’t show after a few minutes, email us your Google Play order number (it starts with GPA.).
Can I get a refund?
Refunds for coins go through Google Play’s refund process, or Apple’s on iPhone.
I got a new phone
Sign in with the same account and your coins are there. Coins from a phone used without an account can’t be moved unless you signed in on that phone before.
Signing in
I forgot my password
On the sign-in screen, tap Forgot password and follow the link we email you. It works for one hour.
Delete my account
See Delete your account.
Something the AI wrote was wrong or offensive
Tap ⋯ › Report on that message or hook, with a reason. We read every report.